Help Center
Find answers to common questions
Frequently Asked Questions
How do I make a booking?
Create an account as a user, then choose the vehicle you want and the dates you need it. Send the booking request and the owner confirms it.
How does payment work?
You can pay directly with card when you book, or choose to be invoiced. Card payments are handled by Stripe and the amount is only charged once the owner has approved your booking.
What does the insurance cover?
The vehicle is covered by the owner's own insurance company. The owner confirms that valid cover is in place before the rental contract is signed, and any claim is handled by that insurance company.
Can I cancel my booking?
Yes. Open the booking under My bookings and cancel it there. A booking that has not yet been approved by the owner is cancelled free of charge; after approval the owner's cancellation terms apply.
Can I get a driver with the vehicle?
Yes. Contact us and we will arrange a driver for your assignment. You can reach us at info@alitrucks.com or +46 76 091 68 38.
Why is my account not verified yet?
Accounts are verified manually once your driving licence and certificates have been reviewed. Upload your licence (front and back), your certificate of professional competence and any other certificates during registration, and we will verify your account as soon as they are checked.
How do I contact support?
Email info@alitrucks.com, call +46 76 091 68 38 or use the contact form on our Contact us page. We answer Monday to Friday, 08:00-18:00.